Returns & Exchange
At SorSalo, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help with a simple and transparent return and exchange process.
Easy Returns Policy
We accept returns for eligible items within 30 days of delivery.
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Products must include original packaging, tags, and accessories whenever possible.
- Items showing signs of use, damage, alteration, or washing may not be accepted.
Exchanges
If you receive a damaged, defective, or incorrect item, please contact our customer support team as soon as possible.
Our team will review your request and arrange a replacement or exchange where applicable.
Refunds
Refunds are processed after the returned item has been received, inspected, and approved.
Once approved:
- Refunds will be issued through the original payment method where applicable.
- Processing time may vary depending on your payment provider.
Non-Returnable Items
Some items may not be eligible for return due to their nature, including:
- Customized or personalized products
- Items damaged after delivery due to customer handling
- Products without original packaging or tags
Return Shipping
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
We recommend using a trackable shipping service when returning items.
Contact Us
For any return or exchange request, please contact our customer support team:
Email: sorsalo.official@gmail.com
WhatsApp: +923339026777
Our team will assist you throughout the process.