Frequently Asked Questions

Find answers to common questions about orders, shipping, payments, and our products.

How can I track my order?

You will receive a tracking number by email once your order has been shipped.

You can use this tracking information to monitor your order delivery status.

Can I change my order after placing it?

Please contact our support team as soon as possible.

Changes may be possible before the order is processed. Once your order has been shipped, changes may not be possible.

What payment methods do you accept?

We accept secure payment methods including:

• Major credit cards
• Debit cards
• PayPal
• Other available secure payment options

Available payment methods may vary depending on your location.

How long does shipping take?

Standard delivery typically takes 3–7 business days after your order has been processed and dispatched.

Delivery times may vary depending on your location and courier service.

Do you offer international shipping?

Yes, international shipping is available to select countries.

Shipping availability and delivery times will be shown during checkout.

Can I exchange my size?

Yes, eligible items can be exchanged according to our Returns & Exchange policy.

Please contact our support team within the specified return period for assistance.

Are handmade items identical?

As many SorSalo pieces are handmade, slight variations in embroidery, patterns, and details may occur.

These unique characteristics make every piece special.

How can I contact SorSalo?

For any questions or support, please contact our customer care team:

Email: sorsalo.official@gmail.com
WhatsApp: +923339026777

We will be happy to assist you.